Careers with STA

 

 

Hospital Services Associate II

Location: Dallas

 

Summary of Duties and Responsibilities

Independently consults with assigned hospitals in the Southwest Transplant Alliance service area, specifically with key hospital decision makers. Assists hospitals in development of policies and procedures regarding organ/tissue donation. Educates nurses, physicians and other hospital personnel throughout key hospital units to increase organ and tissue donation. Effectively interacts with hospital staff to develop and implement communication plans which are designed to heighten their knowledge about and participation in the referral and donation process. In addition, monitors this process through evaluation of referral and donation patterns through hospital needs assessments, death record reviews, Hospital Service Plans (HSPs), post donation/referral conferences, PDSA's, and case reviews with the clinical staff.

 

Education & Work Experience Qualifications

    Hospital Services Associate I

    1. Bachelor’s degree in business, marketing, life sciences, public relations or communication is required.
    2. Excellent communication skills required.  Must have the ability to communicate effectively with all levels of personnel and to represent the organization professionally.
    3. Ability to work both independently and as part of a team required.
    4. Ability to cope with high levels of stress and able to handle a heavy workload.
    5. Ability to travel in light and commercial aircraft, or drive his/her personal auto in order to meet all job duties and responsibilities.  Current Driver’s License required.
    6. Proficient in MS office, Word, Excel, Power Point.

    Hospital Services Associate II

    1. Meets all required education and work experience qualifications for a Hospital Services Associate I.
    2. Demonstrated ability to lead a department meeting.
    3. Demonstrated ability to create internal and external education programming
    4. Demonstrated ability to provide orientation services for a new Hospital Services Associate I.
    5. Must design, lead and complete at least one department process improvement project PDSA within the previous 12 months.

Essential Job Functions:

    Hospital Services Associate I

      1. Develops and maintains hospital and client profiles.
      2. Conducts market research to identify obstacles to the donation process by developing and implementing customized HSPs for targeted hospitals.  Plans are based on results of the death record review, marketing research, policy and procedure analysis, quality improvement reports, educational needs and assessments, client interviews, feedback from other departments, and analysis and tracking of donor referral patterns.
      3. Conducts timely referral and donor follow-up to assigned hospitals.
        1. Organizes post recovery conferences with hospital staff in order to analyze the efficiency of the hospital donor process, identify obstacles and evaluate client satisfaction with Southwest Transplant Alliance’s service.
        2. Provides information to the Southwest Transplant Alliance clinical staff regarding post referral/recovery feedback and overall donor status within the hospital.
      4. Provides regular feedback to hospital clients, which includes results from death record reviews, quality assurance mechanisms, donor referral and recovery information, strategic research and HSPs for future long term goals and objectives.
      5. Provides and/or coordinates hospital educational in-services and programs to key hospital staff based on HSPs and needs assessments to include STA Physician Education Program (PEP).  Coordinates and participates in ongoing health care educational displays and exhibits.
      6. Schedules and creates presentations for high level meetings (such as CEO, CNO and/or COO meetings).
      7. Schedules and coordinates required amount of STA Physician Education Programs (PEP).
      8. Visits all assigned hospitals within the region to assess plan and re-evaluate the effectiveness of the donation process. Targets hospital units where improvements in the donation process can occur. Develops and maintains effective relationships with key hospital personnel to foster the donation process.
      9. Maintains accurate documentation of all hospital services activities according to department protocols.
      10. Meets yearly goals and objectives as outlined in the hospital services performance standards.
      11. Conducts "PDSA's" as needed (Plan Do Study Act) to improve process and outcome measures as appropriate.
      12. Weekly, submits expense reports and required documentation to Southwest Transplant Alliance management as assigned.
      13. Attends Designated Requestor training at least annually
      14. Monthly, participates in staff, department, team and/or committee meetings as deemed appropriate by prior commitments to donor hospitals and job responsibilities.
      15. Performs other duties as assigned.

      Hospital Services Associate II
      (Perform all expected duties of HS Level I position.  Failure to do so may result in return to the previously achieved level)

      1. Develops and implements, with the hospital services leadership, a training program for new hospital services staff.
      2. Responds, as appropriate, to donor hospital referrals on-site to promote customer service and facilitate the referral and/or donor process to include Authorization.
      3. Functions as a designated requestor, as appropriate, for the discussion of organ and tissue donation with the next of kin or arranges for an approach by an effective requestor and secures written authorization as defined by hospital policy.
      4. Begin early interaction with families and acts as Designated Requestor when appropriate. This process begins with a timely referral of a patient as a potential organ or tissue donor.
      5. In consultation with the hospital services leadership, develops organ and tissue information and promotional materials for nursing, physician ongoing training needs.
      6. In consultation with the hospital services leadership, develops promotional materials and activities for national organ and tissue awareness week.
      7. Acts as a role model and mentor for new hospital services staff.  Evaluates the progress of the new staff person and gives constructive verbal and written feedback about specific goals and objectives. Reports performance progress to the hospital services leadership.
      8. Maintains proper documentation during the procurement process and provides necessary data to maintain organizational records.
      9. Participate in one or more PDSA.
      10. As needed, will assist with the orientation of hospital OR team and the preparation of the OR for an organ donation process, including the scheduling of the use of the OR for the completion of the cases.
      11. As needed, will assist with the packaging and labeling of transplantable or research organs, including the verification of proper packaging and labeling per STA policy.
      12. Assist with coordinating and/or obtaining of blood samples for donor evaluation and testing which may include using healthcare team personnel to draw samples.
      13. Assists with and/or prepares the appropriate labeling, packaging and shipping of blood samples including verification of packaging and labeling information per STA policy.
      14. As needed, assists other STA staff with the preservation and distribution of transplantable organs and specimens.
      15. Assists as needed with scheduling STA staff for proper coverage of donation activities.
      16. Participates in STA and/or other entity initiated quality initiatives.

Qualified candidates may submit their resume and salary history to Melissa Ford at mford@organ.org.

 

updated Tuesday, January 27, 2015


Manager, Family Services

Reports To: Director, Hospital Services

Exemption Status: Exempt

Work Hours: Monday – Friday; 8:30am – 5:00pm and additional hours as needed

Location: Dallas

 

Summary of Duties and Responsibilities

The Manager of Family Services is responsible for managing Family Services Coordinators and the Aftercare Program.  The manager will provide necessary information, training and data to staff to achieve objectives.  The Manager develops, oversees, implements and evaluates all programs and services related to aftercare for STA donor families.  Responds to potential donor families in a respectful and sensitive manner at all times to ensure the needs of the family are met. Engages with Clinical and Hospital Services leadership to foster, promote and sustain cross-departmental collaboration in support of optimal outcomes.

 

Education & Work Experience Qualifications

    1. Bachelor’s degree in business, marketing, life sciences, or communication is required.
    2. A minimum of three years of supervisory or management experience required.
    3. In depth knowledge of the OPO industry and regulatory standards, Texas hospitals and hospital systems or equivalent
    4. Bereavement facilitator certification within the first year of employment required.
    5. Demonstrated experience in creating and delivering quality training and educational materials and programs.
    6. Excellent communication skills required.  Must have the ability to communicate effectively with all levels of personnel and to represent the organization publicly.
    7. Ability to work both independently and as part of a team required.
    8. Ability to cope with high levels of stress and able to handle a heavy workload.
    9. Ability to travel in light and commercial aircraft, or drive his/her personal auto in order to meet all job duties and responsibilities.  Current Driver’s License required.
    10. Proficient in MS office, Word, Excel, Power Point.

Essential Job Functions:

    1. Monitor and control the time accounting of Family Services staff.
      1. Prepare, manage and distribute a call schedule to adequately meet organizational needs.
      2. Weekly, submit and review time sheets, activity and expense reports.
    2. Collaborate with Director of Hospital and Family Services and the Manager of Hospital Services to develop, promote and achieve cross-departmental service delivery goals.

    3.   Provide mentorship, coaching, support and motivation to family services staff.

      1. Train and counsel staff on appropriate Family Services skills.
      2. Observe the Family Services staff regularly relating to hospital personnel, physicians, critical care nursing staff and donor families.
      3. Complete assessments on staff expected activities to allow for professional growth and improvement within the department.
    1. Ensure that Family Services staff is adhering to organizational policies.
    1. Assist in recruiting, interviewing and training family services staff.
    1. Annually, assist in conducting a performance appraisal based upon mutually agreed upon department goals for family services staff.

          Provide on-going counseling, coaching and performance improvement interventions as required to maintain a minimum threshold of authorization performance.

    1. Annually, work to develop and implement professional education activities and employee orientation/continuing education and training programs.
    1. Manage the STA Aftercare Program
      1. Develop the annual budget
      2. Develop plans, systems, and strategies for all activities provided to all organ donor families
      3. Assure maintenance of Aftercare database information regarding donor families
      4. Respond to calls and inquiries from donor families with concerns or questions.  Refers donor families to appropriate staff and community resources and provides them with STA materials and information.
      5. Conduct ongoing assessments of donor family satisfaction
    1. Function as a Family Services Coordinator to provide on-call services to donor families.
    1. Coordinate the planning, implementation and evaluating of annual donor recognition activities and supporting other donor family programs as needed as determined by STA policy.
    1. Prepare and provide reports as directed within a timely manner.

     

    1. Participate in weekly management meetings, staff and operations meetings, regional team meetings, as well as, plan and manage the monthly department meetings.
    1. Serve as a liaison for STA donor families attending national events.

Qualified candidates may submit a resume and salary history to Jo Ann Arias at jaarias@organ.org.

 

updated Tuesday, January 13, 2015


Hospital Services Associate II

Full–time: Monday – Friday, 8:30am – 5:00 pm; plus a rotating 24 hour call schedule to include weekends

Location: Texarkana

 

Summary of Duties and Responsibilities

Independently consults with assigned hospitals in the Southwest Transplant Alliance service area, specifically with key hospital decision makers. Assists hospitals in development of policies and procedures regarding organ/tissue donation. Educates nurses, physicians and other hospital personnel throughout key hospital units to increase organ and tissue donation. Effectively interacts with hospital staff to develop and implement communication plans which are designed to heighten their knowledge about and participation in the referral and donation process. In addition, monitors this process through evaluation of referral and donation patterns through hospital needs assessments, death record reviews, Hospital Service Plans (HSPs), post donation/referral conferences, PDSA's, and case reviews with the clinical staff.


Once satisfactory performance has been demonstrated, an opportunity exists for the Hospital Services Associate I to advance to a Hospital Services Associate II and eventually to the III level. Responsibility for advancement rest solely with the Hospital Services Associate.

 

Education & Work Experience Qualifications

    Hospital Services Associate I

    1. Bachelor’s degree in business, marketing, life sciences, public relations or communication is required.
    2. Excellent communication skills required.  Must have the ability to communicate effectively with all levels of personnel and to represent the organization professionally.
    3. Ability to work both independently and as part of a team required.
    4. Ability to cope with high levels of stress and able to handle a heavy workload.
    5. Ability to travel in light and commercial aircraft, or drive his/her personal auto in order to meet all job duties and responsibilities.  Current Driver’s License required.
    6. Proficient in MS office, Word, Excel, Power Point.

    Hospital Services Associate II

    1. Meets all required education and work experience qualifications for a Hospital Services Associate I.
    2. Demonstrated ability to lead a department meeting.
    3. Demonstrated ability to create internal and external education programming
    4. Demonstrated ability to provide orientation services for a new Hospital Services Associate I.
    5. Must design, lead and complete at least one department process improvement project PDSA within the previous 12 months.

    Hospital Services Associate III

    1. Meets all required education and work experience qualifications for Hospital Services Associate II.
    2. Hospital Services Associate II for a minimum of 12 months for the Southwest Transplant Alliance or equivalent position in the hospital services.
    3. Ability to assist in the training and education of new clinical and hospital services staff.
    4. Ability to work alternate hours and respond to referrals and other situations requiring their presence and expertise.
    5. Completes training in kidney pumping, labeling and packaging.

Essential Job Functions:

 

    Hospital Services Associate I

    1. Develops and maintains hospital and client profiles.
    2. Conducts market research to identify obstacles to the donation process by developing and implementing customized HSPs for targeted hospitals.  Plans are based on results of the death record review, marketing research, policy and procedure analysis, quality improvement reports, educational needs and assessments, client interviews, feedback from other departments, and analysis and tracking of donor referral patterns.
    3. Conducts timely referral and donor follow-up to assigned hospitals.
      1. Organizes post recovery conferences with hospital staff in order to analyze the efficiency of the hospital donor process, identify obstacles and evaluate client satisfaction with Southwest Transplant Alliance’s service.
      2. Provides information to the Southwest Transplant Alliance clinical staff regarding post referral/recovery feedback and overall donor status within the hospital.
    4. Provides regular feedback to hospital clients, which includes results from death record reviews, quality assurance mechanisms, donor referral and recovery information, strategic research and HSPs for future long term goals and objectives.
    5. Provides and/or coordinates hospital educational in-services and programs to key hospital staff based on HSPs and needs assessments to include STA Physician Education Program (PEP).  Coordinates and participates in ongoing health care educational displays and exhibits.
    6. Schedules and creates presentations for high level meetings (such as CEO, CNO and/or COO meetings).
    7. Schedules and coordinates required amount of STA Physician Education Programs (PEP).
    8. Visits all assigned hospitals within the region to assess plan and re-evaluate the effectiveness of the donation process. Targets hospital units where improvements in the donation process can occur. Develops and maintains effective relationships with key hospital personnel to foster the donation process.
    9. Maintains accurate documentation of all hospital services activities according to department protocols.
    10. Meets yearly goals and objectives as outlined in the hospital services performance standards.
    11. Conducts "PDSA's" as needed (Plan Do Study Act) to improve process and outcome measures as appropriate.
    12. Weekly, submits expense reports and required documentation to Southwest Transplant Alliance management as assigned.
    13. Attends Designated Requestor training at least annually.
    14. Monthly, participates in staff, department, team and/or committee meetings as deemed appropriate by prior commitments to donor hospitals and job responsibilities.
    15. Performs other duties as assigned.

    Hospital Services Associate II
    (Perform all expected duties of HS Level I position.  Failure to do so may result in return to the previously achieved level)

    1. Develops and implements, with the hospital services leadership, a training program for new hospital services staff.
    2. Responds, as appropriate, to donor hospital referrals on-site to promote customer service and facilitate the referral and/or donor process to include Authorization.
    3. Functions as a designated requestor, as appropriate, for the discussion of organ and tissue donation with the next of kin or arranges for an approach by an effective requestor and secures written authorization as defined by hospital policy.
    4. Begin early interaction with families and acts as Designated Requestor when appropriate. This process begins with a timely referral of a patient as a potential organ or tissue donor.
    5. In consultation with the hospital services leadership, develops organ and tissue information and promotional materials for nursing, physician ongoing training needs.
    6. In consultation with the hospital services leadership, develops promotional materials and activities for national organ and tissue awareness week.
    7. Acts as a role model and mentor for new hospital services staff.  Evaluates the progress of the new staff person and gives constructive verbal and written feedback about specific goals and objectives. Reports performance progress to the hospital services leadership.
    8. Maintains proper documentation during the procurement process and provides necessary data to maintain organizational records.
    9. Participate in one or more PDSA.
    10. As needed, will assist with the orientation of hospital OR team and the preparation of the OR for an organ donation process, including the scheduling of the use of the OR for the completion of the cases.
    11. As needed, will assist with the packaging and labeling of transplantable or research organs, including the verification of proper packaging and labeling per STA policy.
    12. Assist with coordinating and/or obtaining of blood samples for donor evaluation and testing which may include using healthcare team personnel to draw samples.
    13. Assists with and/or prepares the appropriate labeling, packaging and shipping of blood samples including verification of packaging and labeling information per STA policy
    14. As needed, assists other STA staff with the preservation and distribution of transplantable organs and specimens.
    15. Assists as needed with scheduling STA staff for proper coverage of donation activities.
    16. Participates in STA and/or other entity initiated quality initiatives.

Qualified candidates may submit a resume and salary history to Jo Ann Arias at jaarias@organ.org.

 

updated Thursday, January 8, 2015


Organ Recovery Coordinator

Full–time: Monday – Friday, 8:30am – 5:00 pm; plus a rotating 24 hour call schedule to include weekends

Location: Galveston

 

Summary of Duties and Responsibilities

 

Responsibility for day-to-day activities between Texas hospitals and Southwest Transplant Alliance, including comprehensive donor management. Activities include, but are not limited to, being knowledgeable of individual hospital policies related to the donation of all anatomical gifts; able to identify key personnel who are capable of improving and maintaining a hospital's level of participation in facilitating potential organ and tissue donors; and performing activities related to the initial and surgical recovery elements of the donation process. Advancing level responsibilities include facilitating donor management strategies on behalf of Southwest Transplant Alliance, advanced donor management strategies and invasive procedures. The position will also facilitate the general activities required throughout the donor recovery period under the direction of the medical director, clinical manager, and the lead recovery surgeon present in the operating room.

 

Education & Work Experience Qualifications

  1. Associates degree in Nursing or biological science or related experience require. Bachelor’s degree in Science, licensed as a registered nurse or a physician’s assistant, or applicable experience and related training preferred.
  2. Minimum of two to three years of critical care experience.
  3. Current ACLS certification, or obtained within one year.
  4. Excellent communication skills required. Must have the ability to communicate effectively with all levels of personnel and to represent the organization publicly.
  5. Ability to work both independently and as part of a team required.
  6. Ability to cope with high levels of stress and able to handle a heavy workload.
  7. Ability to travel in light and commercial aircraft, or drive his/her personal auto in order to meet all job duties and responsibilities. Current Driver’s License is required.
  8. Certification as a Certified Procurement Transplant Coordinator through the American Board for Transplant Certification within 12 months of advancing to Organ Recovery Coordinator II status. (Failure to obtain CPTC will result in demotion to the previously achieved level).

Essential Job Functions:

  • Completes Referral training and responds to referrals
  • Creates donor records/inputs data into electronic donor record
  • Participates in case review
  • Gives initial orders and obtains specimens needed for initial donor screening and workup
  • Participates in huddles with health care team as needed prior to approach for donation
  • Approach families as needed for donation authorization
  • Obtains Medical Social History as needed
  • Attends Designated Requestor training annually
  • Provides timely follow-up to hospital staff involved with donor cases
  • Assists with packaging of organs after recovery
  • Proficient in Transplant Connect
  • Comprehensive medical/clinical management of organ donors in the ICU, including but not limited to hemodynamics, electrolyte balance, ventilator management, etc.
  • Allocation of organs to potential recipient transplant centers
  • Communicate/problem solve with internal/external resources and customers
  • Case completion, including management of the operating room process for organ recovery, completion of donor chart, and closing case
  • Participates in Quality initiatives
  • Collaborate with HD for death record review and education as needed

Qualified candidates may submit a resume to Jo Ann Arias at jaarias@organ.org for consideration.

 

updated Monday, December 15, 2014


Organ Recovery Coordinator

Full–time: Monday – Friday, 8:30am – 5:00 pm; plus a rotating 24 hour call schedule to include weekends

Location: Midland/ Odessa / Abilene

 

Summary of Duties and Responsibilities

 

Responsibility for day-to-day activities between Texas hospitals and Southwest Transplant Alliance, including comprehensive donor management. Activities include, but are not limited to, being knowledgeable of individual hospital policies related to the donation of all anatomical gifts; able to identify key personnel who are capable of improving and maintaining a hospital's level of participation in facilitating potential organ and tissue donors; and performing activities related to the initial and surgical recovery elements of the donation process. Advancing level responsibilities include facilitating donor management strategies on behalf of Southwest Transplant Alliance, advanced donor management strategies and invasive procedures. The position will also facilitate the general activities required throughout the donor recovery period under the direction of the medical director, clinical manager, and the lead recovery surgeon present in the operating room.

 

Education & Work Experience Qualifications

  1. Associates degree in Nursing or biological science or related experience require. Bachelor’s degree in Science, licensed as a registered nurse or a physician’s assistant, or applicable experience and related training preferred.
  2. Minimum of two to three years of critical care experience.
  3. Current ACLS certification, or obtained within one year.
  4. Excellent communication skills required. Must have the ability to communicate effectively with all levels of personnel and to represent the organization publicly.
  5. Ability to work both independently and as part of a team required.
  6. Ability to cope with high levels of stress and able to handle a heavy workload.
  7. Ability to travel in light and commercial aircraft, or drive his/her personal auto in order to meet all job duties and responsibilities. Current Driver’s License is required.
  8. Certification as a Certified Procurement Transplant Coordinator through the American Board for Transplant Certification within 12 months of advancing to Organ Recovery Coordinator II status. (Failure to obtain CPTC will result in demotion to the previously achieved level).

Essential Job Functions:

  • Completes Referral training and responds to referrals
  • Creates donor records/inputs data into electronic donor record
  • Participates in case review
  • Gives initial orders and obtains specimens needed for initial donor screening and workup
  • Participates in huddles with health care team as needed prior to approach for donation
  • Approach families as needed for donation authorization
  • Obtains Medical Social History as needed
  • Attends Designated Requestor training annually
  • Provides timely follow-up to hospital staff involved with donor cases
  • Assists with packaging of organs after recovery
  • Proficient in Transplant Connect
  • Comprehensive medical/clinical management of organ donors in the ICU, including but not limited to hemodynamics, electrolyte balance, ventilator management, etc.
  • Allocation of organs to potential recipient transplant centers
  • Communicate/problem solve with internal/external resources and customers
  • Case completion, including management of the operating room process for organ recovery, completion of donor chart, and closing case
  • Participates in Quality initiatives
  • Collaborate with HD for death record review and education as needed

Qualified candidates may submit a resume to Jo Ann Arias at jaarias@organ.org for consideration.

 

updated Monday, December 15, 2014


Report Writing Specialist — Dallas, TX

Full–time: 8:30 a.m. – 5:00 p.m. Monday – Friday. Overtime as approved and needed.

Reports To: Data Analyst Manager

Exemption Status: Non- Exempt

Summary of Duties and Responsibilities

 

The Report Writing Specialist is primarily responsible for the overall design, analysis, and development of multiple individual and group reports along with the writing of these reports based on detailed specifications. The report writer will take ownership of requirements development and partner with the internal report consumers, clinical, business, and other users. The incumbent is also responsible for organizing data collection from multiple databases (SQL) from internal and external sources, and formatting data into reports that meet the organization's needs and distribution. Responsible for fully-automated analytics and report delivery cycles with customizable dates and ranges from multiple data sources, which may include requirements analysis, data profiling, analytics and report design, data design, development, delivery, and other related tasks as assigned.

 

Education & Work Experience Qualifications

  1. Bachelor’s degree in applicable field preferred, Associates degree required.
  2. Minimum 2 years working knowledge of data extraction, report writing, and analysis.
  3. Proficient with Crystal, SQL, MS Access, Excel, and Word.
  4. Excellent communication skills required.  Must have the ability to communicate effectively with all levels of personnel.
  5. Ability to work both independently and as part of a team required.
  6. Ability to cope with high levels of stress and able to handle a heavy workload.
  7. Able to handle detail oriented work while meeting schedules and deadlines.
  8. Demonstrated knowledge of medical terminology preferred, but not required.

Essential Job Functions

  1. Gathers, analyzes, defines and develops the reports used in an organization using tools and skills like SQL, SQL Server Reporting Services or Crystal Reports.
  2. Defines, creates, develops, runs and validates ad hoc or canned reports using SQL and tools like SQL Server Reporting Services, Crystal Reports or Business Objects.
  3. Analyzes the result set returned by queries and then writes reports that deliver meaningful insight to management or stakeholders.
  4. Automates the reports development processes.
  5. Responsible for the time lines and accuracy of the reports presented to management.
  6. Responsible for querying data sources with different logical or physical data models
  7. Responsible for the scheduling and delivering of reports to the end users or management via print, fax, email, postal mail or over the intranet or internet depending on the data security needs of the organization.
  8. Responsible for report development, report formatting and report distribution to stake-holders as Adobe (PDF) reports, Rich Text (rtf) reports, Microsoft Word reports, Microsoft Excel reports or Web / Online reports using tools like Microsoft Reporting Services, Crystal Reports, Business Objects or HTML.
  9. Enters and verifies UNET data.
  10. Assists other departments with data in Transplant Connect.
  11. As needed, provides support to the Information Users organization-wide.
  12. Other duties as assigned

Qualified candidates may submit a resume and salary history to mford@organ.org

 

updated Friday, November 14, 2014