Careers with STA

 

 

Hospital Services Associate I

Reports To: Manager, Hospital Services

Location: Manager, Hospital Services

Full–time: STA Designated Service Areas

Exemption Status: Exempt

Work Hours: Monday – Friday; 8:30am – 5:00pm, additional hours as needed, and a 24-hour on call schedule to include weekdays and weekends

 

Summary of Duties and Responsibilities

 

Independently consults with assigned hospitals in the Southwest Transplant Alliance service area, specifically with key hospital decision makers. Assists hospitals in development of policies and procedures regarding organ/tissue donation. Educates nurses, physicians and other hospital personnel throughout key hospital units to increase organ and tissue donation. Effectively interacts with hospital staff to develop and implement communication plans which are designed to heighten their knowledge about and participation in the referral and donation process. In addition, monitors this process through evaluation of referral and donation patterns through hospital needs assessments, death record reviews, Hospital Service Plans (HSPs), post donation/referral conferences, PDSA's, and case reviews with the clinical staff.

 

Once satisfactory performance has been demonstrated, an opportunity exists for the Hospital Services Associate I to advance to a Hospital Services Associate II and eventually to the IV level. Responsibility for advancement rest solely with the Hospital Services Associate.

 

Education & Work Experience Qualifications

Hospital Services Associate I

  1. Bachelor’s degree in business, marketing, life sciences, public relations or communication is required.
  2. Excellent communication skills required. Must have the ability to communicate effectively with all levels of personnel and to represent the organization professionally.
  3. Ability to work both independently and as part of a team required.
  4. Ability to cope with high levels of stress and able to handle a heavy workload.
  5. Ability to travel in light and commercial aircraft, or drive his/her personal auto in order to meet all job duties and responsibilities. Current Driver’s License required.
  6. Proficient in MS office, Word, Excel, Power Point.

Essential Job Functions:

Hospital Services Associate I

  • Develops and maintains hospital and client profiles.
  • Conducts market research to identify obstacles to the donation process by developing and implementing customized HSPs for targeted hospitals. Plans are based on results of the death record review, marketing research, policy and procedure analysis, quality improvement reports, educational needs and assessments, client interviews, feedback from other departments, and analysis and tracking of donor referral patterns.
  • Conducts timely referral and donor follow-up to assigned hospitals.
    • Organizes post recovery conferences with hospital staff in order to analyze the efficiency of the hospital donor process, identify obstacles and evaluate client satisfaction with Southwest Transplant Alliance’s service.
    • Provides information to the Southwest Transplant Alliance clinical staff regarding post referral/recovery feedback and overall donor status within the hospital.
  • Provides regular feedback to hospital clients, which includes results from death record reviews, quality assurance mechanisms, donor referral and recovery information, strategic research and HSPs for future long term goals and objectives.
  • Provides and/or coordinates hospital educational in-services and programs to key hospital staff based on Hospital Service Plans and needs assessments to include STA Physician Education Program (PEP). Coordinates and participates in ongoing health care educational displays and exhibits.
  • Schedules and creates presentations for high level meetings (such as CEO, CNO and/or COO meetings).
  • Schedules and coordinates required amount of STA Physician Education Programs (PEP).
  • Visits all assigned hospitals within the region to assess plan and re-evaluate the effectiveness of the donation process. Targets hospital units where improvements in the donation process can occur. Develops and maintains effective relationships with key hospital personnel to foster the donation process.
  • Maintains accurate documentation of all hospital services activities according to department protocols.
  • Meets yearly goals and objectives as outlined in the hospital services performance standards.
  • Conducts "PDSA's" as needed (Plan Do Study Act) to improve process and outcome measures as appropriate.
  • Weekly, submits expense reports and required documentation to Southwest Transplant Alliance management as assigned.
  • Attends Designated Requestor training at least annually.
  • Monthly, participates in staff, department, team and/or committee meetings as deemed appropriate by prior commitments to donor hospitals and job responsibilities.
  • Performs other duties as assigned.

Qualified candidates may submit a resume and salary history to Melissa Ford, mford@organ.org

 

updated Monday, April 20, 2015


Surgical Services Coordinator I

Reports To: Manager of Surgical Services & Triage and Placement

Exemption Status: Non-Exempt

Full–time: Monday – Friday; 8:30am – 5:00pm, additional hours as needed, and a 24-hour on call schedule to include weekdays and weekends.

Location: Dallas

 

Summary of Duties and Responsibilities

 

The Surgical Services Coordinator is responsible for providing technical assistance throughout the surgical organ recovery process along with the preservation and distribution of organs for transplantation. This position is also responsible for a number of routine activities conducted in the office to complete the organ recovery process and documentation.

 

Education & Work Experience Qualifications

Surgical Services Coordinator I & II

  • Associate degree and/or certified surgical technologist (CST) preferred.
  • Minimum two years work experience utilizing sterile technique in a healthcare environment required. One year experience in surgical technology preferred.
  • Experience in abdominal and/or cardiothoracic surgery is preferred
  • Must have the ability to interact with all levels of healthcare personnel and the general public.

Essential Job Functions:

Surgical Services Coordinator I

  • Makes arrangements for import organ offer and long-distance recovery logistics.
  • Prepares operating room and orients OR staff to surgical phase of recovery.
  • Preserves organs in compliance with STA and OPTN policy.
  • Facilitates packaging, labeling, and transport of organs according to STA and OPTN policy.
  • Accompanies surgical teams for both local and long-distance recovery, providing technical assistance for the surgical phase of recovery.
  • Maintains workrooms and equipment per STA policy.(clarify “maintains”
  • Performs all aspects of kidney pumping (recommend listing clear detail),
  • Documents surgical phase of recovery, including but not limited to organ anatomy, organ data, biopsy results, and pulsatile perfusion flowsheet information.
  • Responds to referrals of potential donors.
  • Approaches families for donation authorization, as needed.
  • Completes Donor Risk Assessment Interview, as needed.
  • Attends Designated Requestor training annually.
  • Provides timely follow up to hospital personnel.
  • Assists with packaging, labeling, and transport of organs according to STA and OPTN policy.
  • Achieves proficiency using Electronic Donor Record system.
  • Other duties as assigned.

Qualified candidates may submit a resume and salary history to Melissa Ford at mford@organ.org

 

updated Thursday, April 16, 2015


Programmer / Analyst

Full–time: 8:30 a.m. – 5:00 p.m. Monday-Friday with additional hours as needed

Location: Dallas

Reporting Relationship: Director of Information Technology

Exemption Status: Exempt

Summary of Duties and Responsibilities

 

The Programmer / Analyst designs, programs, and maintains system software with an experienced knowledge of STA’s needs, with cost-effective utilization of resources from a systems software, hardware, and database standpoint.

 

Education & Work Experience Qualifications

  • Must have an Associate degree in computer science required, or a Bachelor degree in computer science is preferred.
  • Must have 1- 5 years of experience in programming.
  • Must be familiar with standard concepts, practices, and procedures.
  • Must have excellent interpersonal skills and interact with all levels of personnel.
  • Must have a strong working knowledge of data processing, programming, report writing, systems design, problem analysis, hardware, and the Organization and its needs.

Qualified candidates may submit a resume and salary history to Jo Ann Arias, jaarias@organ.org

 

updated Friday, April 14, 2015


Senior Accountant – Financial Reporting

Full–time: 8:30 a.m. – 5 p.m. Overtime as needed

Location: Dallas

Reporting Relationship: Controller

Exemption Status: Exempt

Summary of Duties and Responsibilities

 

The Senior Accountant – Financial Reporting is a senior staff position responsible for supporting the CFO and Controller in carrying out the responsibilities of the Finance department.

 

Education & Work Experience Qualifications

  • Bachelor’s degree in Accounting, C.P.A. preferred, but not required.
  • Accounting experience required.
  • Microsoft Dynamics SL experience a plus, but not required.
  • Demonstrates working knowledge of Financial Statements and Financial closing process.
  • Proficient in the use of Microsoft Excel and Word.
  • Ability to think analytically about impacts of operations on financials.
  • Ability to identify process improvement opportunities.
  • Excellent communication skills required. Must have the ability to communicate effectively with all levels of personnel and to represent the organization publicly.
  • Ability to work both independently and as part of a team required.
  • Ability to cope with high levels of stress and able to handle a heavy workload.
  • Ability to meet assigned deadlines.

Essential Job Functions:

  • Prepares monthly financial statements for the organization.
  • Responsible for reconciliation of all balance sheet accounts on a monthly basis.
  • Maintains and updates chart of accounts.
  • Performs variance analysis versus budget and prior year for each month’s financials.
  • Prepares reporting packages for departmental leaders and Executive Leadership.
  • Prepares monthly reconciliation of organ activity with reconciliation of revenue.
  • Assists the Controller in the preparation of the organization’s annual budget.
  • Assists the Controller in the annual independent audit.
  • Responsible for prepaid insurance accounting and journal entries.
  • Responsible for fixed asset accounting and maintaining fixed assets module in the accounting system.
  • Responsible for investment accounting.
  • Responsible for other general monthly accruals.
  • Performs bank account reconciliations.
  • Prepares monthly transplant center reports.
  • Assists in the preparation of the annual Medicare cost report.
  • Responsible for BI-360 report writing and analytics.
  • Responsible for the RTI Grant Administration.
  • Weekly report of cash investments, AR and disbursements
  • Responsible for reconciling monthly donations with donor database.
  • Provides backup coverage for other STA Finance staff duties and responsibilities.
  • Performs other duties as assigned by Controller and/or CFO.

Qualified candidates may submit a resume to Jo Ann Arias, jaarias@organ.org

 

updated Friday, April 10, 2015


TRIAGE & PLACEMENT COORDINATOR I

Full–time: Variable 12hr shifts, 8:30am – 8:30pm or 8:30pm – 8:30am

Location: Dallas

 

Summary of Duties and Responsibilities

 

The Triage & Placement Coordinator responds to calls / pages for the entire Southwest Transplant Alliance donation service area, as well as, calls regarding imported organs and general public calls. Dispatches staff on-site for referrals and family approaches. Conducts on-site referrals during times of peak activity or when otherwise indicated. Provides verification of key data points in case documentation. Aids in the successful placement of deceased donor organs. Closes out organ match runs, completes post case responsibilities, monitors kidney pumps and reports pump information to transplant centers. Reviews and provides documentation of quality endeavors in accordance with AOPO, CMS and OPTN requirements.

 

Education & Work Experience Qualifications

  1. Current Texas credential as a EMT-B or LVN, or completion of an accredited clinical healthcare program resulting in a certification, registry, licensure or equivalent work experience.
  2. Demonstrated effective communication and presentation skills.
  3. Must be detail oriented and able to provide accuracy in documentation.
  4. Must have the ability to work with all levels of personnel in several healthcare settings and able to work within the guidelines of various institutions.
  5. Must be able to simultaneously execute upon multiple complex processes and prioritize tasks to optimize workflow in order to ensure compliance with established policies and timelines.
  6. Excellent communication skills required. Must have the ability to communicate effectively with all levels of personnel and to represent the organization publicly.
  7. Ability to work both independently and as part of a team required.
  8. Ability to cope with high levels of stress and able to handle a heavy workload.
  9. Ability to travel in light and commercial aircraft, or drive his/her personal auto in order to meet all job duties and responsibilities. Current Driver’s License required.
  10. Proficient in MS office, Word, Excel, Power Point.

Essential Job Functions:

  • Responds to all incoming calls/pages to facilitate the referral, donor, and/or family support process and timely onsite response.
  • Responsible for obtaining updated information for potential donors.
  • Makes arrangements for import organ offer and long-distance recovery logistics.
  • Proficient in documentation requirements for all referral information.
  • Responds to donor referrals and performs consultation on behalf of STA as needed.
  • Monitors kidney pumps and communicates pump numbers, biopsy results, etc. to surgeons or coordinators at the transplant centers.
  • Approaches families for donation authorization, as needed.
  • Completes Donor Risk Assessment Interview, as needed.
  • Attends Designated Requestor training annually.
  • Provides timely follow up to hospital personnel.
  • Assists with packaging, labeling, and transport of organs according to STA and OPTN policy.
  • Achieves proficiency using Electronic Donor Record system.

For consideration, internal candidates may submit the attached Employee Request for Promotion or Transfer form to Melissa Ford, mford@organ.org

 

updated Tuesday, March 24, 2015


Manager, Family Services

Reports To: Director, Hospital Services

Exemption Status: Exempt

Work Hours: Monday – Friday; 8:30am – 5:00pm and additional hours as needed

Location: Dallas

 

Summary of Duties and Responsibilities

The Manager of Family Services is responsible for managing Family Services Coordinators and the Aftercare Program.  The manager will provide necessary information, training and data to staff to achieve objectives.  The Manager develops, oversees, implements and evaluates all programs and services related to aftercare for STA donor families.  Responds to potential donor families in a respectful and sensitive manner at all times to ensure the needs of the family are met. Engages with Clinical and Hospital Services leadership to foster, promote and sustain cross-departmental collaboration in support of optimal outcomes.

 

Education & Work Experience Qualifications

    1. Bachelor’s degree in business, marketing, life sciences, or communication is required.
    2. A minimum of three years of supervisory or management experience required.
    3. In depth knowledge of the OPO industry and regulatory standards, Texas hospitals and hospital systems or equivalent
    4. Bereavement facilitator certification within the first year of employment required.
    5. Demonstrated experience in creating and delivering quality training and educational materials and programs.
    6. Excellent communication skills required.  Must have the ability to communicate effectively with all levels of personnel and to represent the organization publicly.
    7. Ability to work both independently and as part of a team required.
    8. Ability to cope with high levels of stress and able to handle a heavy workload.
    9. Ability to travel in light and commercial aircraft, or drive his/her personal auto in order to meet all job duties and responsibilities.  Current Driver’s License required.
    10. Proficient in MS office, Word, Excel, Power Point.

Essential Job Functions:

    1. Monitor and control the time accounting of Family Services staff.
      1. Prepare, manage and distribute a call schedule to adequately meet organizational needs.
      2. Weekly, submit and review time sheets, activity and expense reports.
    2. Collaborate with Director of Hospital and Family Services and the Manager of Hospital Services to develop, promote and achieve cross-departmental service delivery goals.

    3.   Provide mentorship, coaching, support and motivation to family services staff.

      1. Train and counsel staff on appropriate Family Services skills.
      2. Observe the Family Services staff regularly relating to hospital personnel, physicians, critical care nursing staff and donor families.
      3. Complete assessments on staff expected activities to allow for professional growth and improvement within the department.
    1. Ensure that Family Services staff is adhering to organizational policies.
    1. Assist in recruiting, interviewing and training family services staff.
    1. Annually, assist in conducting a performance appraisal based upon mutually agreed upon department goals for family services staff.

          Provide on-going counseling, coaching and performance improvement interventions as required to maintain a minimum threshold of authorization performance.

    1. Annually, work to develop and implement professional education activities and employee orientation/continuing education and training programs.
    1. Manage the STA Aftercare Program
      1. Develop the annual budget
      2. Develop plans, systems, and strategies for all activities provided to all organ donor families
      3. Assure maintenance of Aftercare database information regarding donor families
      4. Respond to calls and inquiries from donor families with concerns or questions.  Refers donor families to appropriate staff and community resources and provides them with STA materials and information.
      5. Conduct ongoing assessments of donor family satisfaction
    1. Function as a Family Services Coordinator to provide on-call services to donor families.
    1. Coordinate the planning, implementation and evaluating of annual donor recognition activities and supporting other donor family programs as needed as determined by STA policy.
    1. Prepare and provide reports as directed within a timely manner.

     

    1. Participate in weekly management meetings, staff and operations meetings, regional team meetings, as well as, plan and manage the monthly department meetings.
    1. Serve as a liaison for STA donor families attending national events.

Qualified candidates may submit a resume and salary history to Jo Ann Arias at jaarias@organ.org.

 

updated Tuesday, January 13, 2015